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New NIH Travel Management Center Contract Announced

A new performance-based contract for the NIH Travel Management Center has been awarded to WorldTravelService (WTS). The TMC transition began Nov. 15; full implementation and performance standards will be effective Jan. 18.

WTS will bring several enhancements that promise to improve service:

  • experience serving government travelers
  • technologically advanced reservation and accounting systems
  • reservations can be made via email and fax
  • lowest fare guarantees
  • comprehensive meeting planning (for a fee)
  • upgraded telephone and fax system
  • Web site dedicated to NIH travelers
  • 24-hour emergency customer support
  • electronic booking (in the future)

A new requirement for this contract entails non-refundable service fees that will be charged for each transaction that results in an airline/train ticket being issued. A fee-for-service fact sheet and other useful information can be found on the Web at, or call 402-8180 to request copies. WTS will be located in Bldg. 10, Rm. 1C200, with hours from 8 a.m. to 5:30 p.m. In addition, WTS has agreed to staff the Executive Plaza South location, Rm. 150A from 8 a.m. to 7 p.m., until it moves into a permanent location off-site to be announced. Opening of the new off-site location will be Jan. 18. WTS can be reached at 496-8900 (staff travel) and 496-6676 (patient travel).

Throughout the next few months, posters, brochures and manuals about the new contract will be disseminated throughout NIH. Information sessions will also be scheduled. Questions or comments should be directed to the project officer, Tim Tosten, 402-8180 or

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