The loading dock management services introduced last year by
the Division of Property Management in the Office of Research Facilities
are improving building security and employee safety in NIH facilities
in the Washington area and on the Poolesville and Montana campuses.
Prior to the Dock Material Management (DMM) program, NIH buildings
did not have an integrated loading dock program; now there is oversight
of loading docks in many locations. Through a partnership with
the NIH Police, the DMM program also expands security.
Institutes and centers in more than 40 buildings have elected
to use DMM services. According to project officer Kenny Windsor,
the number is growing. Currently, the DMM program handles an average
of 37,000 packages a month. The program puts a dock manager and
team at the loading dock to track all materials going into and
out of the building. Dock personnel deliver individual packages
to the addressee, scanning the recipient's ID using technology
similar to that used by FedEx and UPS. Dock personnel will temporarily
store materials when the recipient is not available and they maintain
the appearance of the dock area. On a fee-for-service basis, managers
will arrange for after-hours access to the loading dock for office
moves, construction projects and special deliveries.
A customer survey conducted last fall found a high level of satisfaction
with the program. Of the 2,622 respondents, 70 percent gave all
services a rating between 8 and 10 on a scale of 10, with satisfaction
scoring highest among most frequent users. Windsor is pleased with
the survey results and plans improvements.
Enhanced security is another feature of the program. DMM personnel
track, store and deliver materials, verifying the ID of each delivery
driver. They also check all NIH property passes for people moving
equipment through the loading dock; control pedestrian traffic
through the loading dock; maintain shipping documentation; refuse
receipt of suspicious packages and manage parking in the dock area.
DMM services are available on request to all facilities nationwide
in which NIH is the only tenant. More detailed information about
services and costs is available online at http://orf.od.nih.gov/Property+Management/DockMngt.htm.