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Vol. LXII, No. 25
December 10, 2010

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Have a question about some aspect of working at NIH? You can post anonymous queries at (click on the Feedback icon) and we’ll try to provide answers.

Feedback: What is the policy on receiving personal mail/packages at work? Is it okay to have overnight packages delivered directly to my on-campus/off-campus office? Given the fast-approaching holiday season, this could be useful information.

Response from the Division of Mail Management Services, ORS: The NIH mail service is intended to be used only to conduct NIH official government business. It would not be appropriate to use NIH mail services for incoming personal correspondence or packages.

FedEx, UPS and other package delivery services are typically brought to building dock masters (Office of Research Facilities contract employees) and then delivered to the final recipient by the dock master. It is inappropriate for federal employees and contractors to deal with private mail or package delivery.

There is an exception for NIH patients since they are considered guests of the government and have no other means to receive mail.

Feedback: Would it be possible for the 2nd floor cafeteria in Bldg. 10 to have a comment card box for suggestions/concerns? I have tried to reach the manager of the cafeteria with a concern, but have never heard back. Many hospital cafeterias elsewhere have comment boxes and post the comments with a response on a bulletin board within the cafeteria.

Response from ORS: There already is a comment box available in the 2nd floor dining room (ACRF cafeteria). It is located to the right as you exit near the cashier’s station. However, the Office of Research Services will post a new sign that should attract more attention to the box. We have also restocked the comment cards next to the box, so you can notify us of your suggestions, compliments and complaints. As always, you can also contact Food/Concession Services directly at (301) 402-8180 if you need a quicker response to your concern.

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