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Vol. LXVI, No. 24
November 21, 2014
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Feedback

Have a question about some aspect of working at NIH? You can post anonymous queries at www.nih.gov/nihrecord/index.htm (click on the Feedback icon) and we’ll try to provide answers.

Feedback: Can email notifications be sent when there are access issues at pedestrian gates? The gate at Cedar Ln./ Bldg. 31 has not worked for 3 days on and off, and one does not know about the issue until you walk there in the afternoons or try to get in in the mornings. Then we have to walk to another gate which takes an extra 15-20 minutes, and it makes it very difficult for the driver who is picking up and dropping off NIH staff. This has occurred previously but not to this extent. Please consider some options to notify the pedestrian gate users.

Response from ORS and ORF: The Office of Research Services and the Office of Research Facilities apologize for any inconvenience with the pedestrian portal gates. As soon as the door/security teams know about a malfunctioning portal, they send out a team to repair it. However, sometimes these gates malfunction in the middle of the night or on a weekend and there is no way of knowing that it broke down unless someone attempts to use it, it does not function and, most importantly, the employee actually reports the problem, which often doesn’t happen. For that reason, among other resource issues, a listserv is not possible.

One new solution should minimize inconvenience to the NIH staff—the installation of a second pedestrian entrance is now operational behind Bldg. 31 at Cedar Ln. Now, should a mechanical failure occur on one door, the second is available. This additional portal also reduces the waiting time some staff experience during peak periods.

Whenever you experience a portal malfunctioning, we urge you to call the ORF maintenance line at (301) 435-8000 and put in a ticket. This is the best recourse to getting any pedestrian gate fixed quickly. If your issue isn’t resolved in a timely manner, please don’t hesitate to use the ORF Issue Escalation Process found at http://orf.od.nih.gov/PropertyManagement/MaintenanceServiceRequests/Pages/IssueEscalationProcess.aspx.


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