CIT Adds Customer Portal for NIH Staff

Finding information about IT services at NIH just got easier thanks to a new resource the Center for Information Technology (CIT) recently added for NIH staff—the CIT Customer Portal. 

CIT provides a wide range of information and technology tools and services to the NIH community—computing services for scientific research, collaboration tools, high-speed network services, IT support, identity access and credential management, technology training and more. Now the Customer Portal provides a single access point for information about these resources in an easy-to-navigate format.

To make sure they got it right, CIT involved its customers from the start. Over seven months, CIT worked with staff across NIH, gathering input from different user groups and using the feedback to design the portal. The result is a one-stop shop that incorporates the wants and needs of NIH’ers. 

The portal offers greater visibility into upcoming CIT projects and initiatives, an easier way to find and request services, and a better overview of the organization. 

Since its launch in April, the portal has already received positive feedback from the NIH community. 

“I really like the Upcoming Projects and also the CIT Working Groups [pages],” says Caitlin Allick, an IT specialist at the National Institute on Minority Health and Health Disparities. Allick finds the new site to be both helpful and engaging, noting that it “provides a lot more information to everyone, not just customers and users, but also the IT staff as well…It’s a great first stop for anybody who needs IT services.” 

Explore the Portal

To check out the portal, go to CIT’s newly refreshed website at cit.nih.gov, and click the button labeled, “Log In To The CIT Customer Portal.” Use your NIH PIV card to log in.

You’ll see a personalized welcome message and menu options at the top of the page. Scroll down to see what’s available or use the menus to find new resources like IT services and support, including the top ticket requests and knowledge base articles, answers to frequently asked questions, and best practices. 

You can also find a calendar of upcoming projects and deployments that impact the NIH community and get information on CIT as an organization. To help you get engaged and stay in-the-know, the portal provides information about CIT working groups that cover areas like cloud and scientific computing resources and collaboration tools, including the M365 suite. 

Let CIT Hear from You 

Like what you see on the portal or have suggestions? Let CIT know! To provide feedback, fill out the CIT Customer Portal Feedback Form at https://bit.ly/4bDc1nu. 

Problems accessing the portal? Submit an IT Service Desk ticket at https://myitsm.nih.gov/sp under the category General IT Support and Website Inquiry.