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NIH Record - National Institutes of Health

ORF Releases New Maintenance Request System

The Office of Research Facilities (ORF) recently released a new and improved maintenance request process. 

This change affects all NIH staff on the Bethesda, Poolesville, Ft. Detrick, Research Triangle Park and Rocky Mountain Lab campuses and leased facilities in the Durham, Baltimore, and DC-Metro areas that currently use the maintenance request process.

The user interface when submitting a maintenance request will change. Existing maintenance request numbers created in the legacy system will be migrated into the new software. There is no need to re-submit previously submitted requests. To make a request, visit or call 301-435-8000.

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