The very thought of confrontation often makes our flight response kick in. We tend to dread or outright avoid potentially difficult conversations. The reality, though, is that they’re inescapable. Conflict is everywhere. Luckily, there’s a skill to negotiating well and it starts with looking at conflict not as a threat, but as an opportunity.
Approach any negotiation with the belief that it’s a skill we can learn and improve upon, said Kwame Christian, a lawyer and director of the American Negotiation Institute.