‘Intelligent Vending’ Comes to Bldg. 37

New “intelligent vending” machine in Bldg. 37 is part of a pilot. If it succeeds, there will be IVMs located throughout campus. Also planned are IVMs stocked with office supplies for administrative offices.

The NIH Supply Center recently launched a pilot Intelligent Vending Machine (IVM) initiative in Bldg. 37. IVM is a reliable method to deliver supplies convenient to the customer, near labs and offices. It provides on-demand accessibility to essential laboratory products 24/7. 

The Supply Center conducted market research with the NIH community, and specifically with NCI and occupants of Bldg. 37, to determine the most frequently used products that could be stocked in the machine. The IVM purchase transaction mimics the process at the Self-Service Supply (SSS) stores in Bldgs. 10 and 31. An SSS store CAN card and an NIH PIV ID card are required to make a purchase from the machine.

The goal of the IVM initiative is to expand the IVMs throughout campus to service additional labs and offices. Also planned are IVMs stocked with office supplies for administrative offices.

The IVM in Bldg. 37 is located on the ground floor, adjacent to the elevators.

Customer feedback is encouraged. Contact the NIH Supply Center customer service at (301) 496-9156 or email NIHSC-CustomerService@od.nih.gov.